Refund policy

All sales are final. We do not offer refunds for change of mind or because you don't like an item.

Optional returns (unused items)

If you'd still like to return an unused item in its original packaging, email kidus@nebdigital.com within 30 days of delivery to request approval and the return address. You are responsible for return shipping costs. A return fee applies, which varies by product and is shown on the product page or provided on request. The return fee will be deducted from your refund. Items sent back without approval will not be refunded.

Damaged, defective, wrong, or lost items

We'll send a free replacement or issue a refund:

• Damaged, defective, or wrong item: email kidus@nebdigital.com within 3 days of delivery with your order number and clear photos or video of the item, the packaging, and the shipping label. Claims without photos, or made more than 3 days after delivery, are not eligible.

• Lost item: if tracking shows no movement for 30 business days, or the package was never delivered, contact us. Packages marked "delivered" by the carrier are not considered lost.

Non-refundable

Original shipping charges are non-refundable. Gift cards and opened personal-care items cannot be returned.

Refund timing

Approved refunds are issued to your original payment method within 10 business days. Your bank may take additional time to post the refund.

EU / UK customers

If your order is delivered to the European Union or the United Kingdom, you keep your legal right to cancel within 14 days of delivery for any reason. Return the unused item in its original packaging at your own cost and you will be refunded; the return fee is not applied where the law does not allow it.

If there's a problem with your order, you agree to email kidus@nebdigital.com first and give us a reasonable opportunity to resolve it before filing a chargeback or payment dispute.