Shipping policy

Processing time

Orders are processed within 1–3 business days (excluding weekends and holidays). You'll receive a confirmation email with tracking once your order ships.

Delivery times

Our products ship from our international fulfillment centers. Estimated delivery times after shipping:

• United States: 7–15 business days
• Canada, UK, EU, and Australia: 10–20 business days
• Rest of world: 15–30 business days

Delivery times are estimates, not guarantees. During peak seasons (Halloween, Black Friday through New Year, and other holidays), and because of customs or carrier delays, delivery may take longer. For holiday or event items, please order early. We cannot guarantee delivery by a specific date.

Multiple packages
Orders with more than one item may arrive in separate packages on different days.

Tracking
All orders include tracking. Tracking can take 3–5 business days to update after your order ships.

Shipping address

Please double-check your address at checkout. We are not responsible for orders delivered to an incorrect or incomplete address provided by the customer. If you notice a mistake, email us within 12 hours of placing your order. If a package is returned because of an address error, re-shipping costs are the customer's responsibility.

Lost, stolen, or delayed packages

• If tracking shows no movement for 30 business days, contact us and we will reship or refund your order.

• Once a carrier marks a package as delivered, we are not responsible for lost or stolen packages. Please check with neighbors and your local post office, and file a claim with the carrier. We're happy to provide tracking information to help.

• Delivery-related claims must be made within 30 days of the estimated delivery date.

Customs, duties, and taxes

International orders may be subject to import duties, taxes, or customs fees charged by your country. These are the customer's responsibility. Shipping costs for refused packages are not refundable.

Returns and refunds
Please see our Refund Policy for returns, damaged items, and refunds.

Questions?
Email kidus@nebdigital.com with your order number.